Shipping policy
Shipping Policy
All orders are processed within 1-3 business days (excluding weekends and holidays) after receipt of your order confirmation email. You will receive a new notification when your order has been shipped.
Domestic Shipping Rates and Estimates
For calculated shipping costs: The shipping costs for your order will be calculated and displayed at the time of ordering.
Deliveries are made from 9:00 every day of the week except on public holidays. We will contact you by Text, Email or Phone with the phone number you provided when ordering to notify you of the day of receipt.
Pick up in store
You can avoid shipping costs thanks to a free local pick-up at the Promenades de Sorel boutique (neighboring the Dollorama). After placing your order and selecting in-store pickup, your order will be prepped and ready to be picked up within 1-2 business days. We'll email you when your order is ready, along with instructions.
Our in-store pick-up hours are during store opening hours which you can view here. Please present yourself with your order confirmation email.
International shipping
We offer international shipping services to the following countries: United States of America.
The shipping costs for your order will be calculated and displayed at the time of ordering.
Your order may be subject to import duties and taxes, which are incurred once the shipment reaches your destination country. Arômes et Évasions is not responsible for these charges if they are applied and are your responsibility as a customer.
How can I check the status of my order?
When your order ships, you will receive an email notification from us which will include a tracking number which you can use to check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at aromas-evasions@outlook.com quoting your name and order number, and we we will review it for you.
Refunds, Returns and Exchanges
Returns are accepted within a maximum of 30 days and are made at your expense. Certain categories, such as oils, teas and infusions, clearance items and body products, are non-returnable and non-exchangeable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In the event that your order arrives damaged, please send us an email within 3 days of receiving your product at info@aromes-evasions.com with your order number and a photo of the item. We will deal with these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.
If you have any other questions, do not hesitate to contact us at info@aromes-evasions.com.